Hey, everybody. My name is Matthew Whitaker and I’m with Evernest. And today I’m doing another “Question owners ask Denver property managers.” And today’s question is, “What makes Evernest different from other property managers?”
So, this is something we’ve thought about a bunch of. It’s something that we put a lot of kind of intentional thought into figuring out for you. Like, what makes us unique?
And we call these our three uniques. And we have probably poured over these more than any other single item.
We’ve changed them several times because they weren’t exactly perfect. And so, today, I felt like we finally arrived at the three uniques.
Now, other property managers may have one of these but we feel like there’s no property manager out there in the whole United States that has these three uniques.
First Unique Thing
The first one is we are raising and developing property management’s most talented team.
We feel like one of our core focuses is on developing talented people.
So, when we’re hiring people, we are looking to take very talented people, not necessarily with a property management background, but take talented people and develop them so that they’re awesome property managers.
We think that we should take the talented person first, and then teach them property management, instead of taking a normal property manager and making them talented.
So, we’re developing the most talented team
So, we’re developing the most talented team. We have ongoing training for all our property managers. We have leadership training.
When you deal with us, you ought to be dealing with a very, very high caliber person.
Second Unique Thing
The next one I want to talk about is we treat your house like we own it. So, I own rental houses. I know what it’s like to be an owner.
And I know what it’s like to get a $500 or $1,000 phone call that says you owe $1,000, or you need to fix this thing for 1,000 bucks.
I know how it’s not fun. I can be sympathetic, empathetic to that.
And I promise you I can because I hate to get those phone calls and we hate to make those phone calls.
But you oughta feel like we treat your house like we own it.
We make decisions through the filter of what would I do if this was my house?
And so, that helps us to make really good decisions. I think that helps us to be really good empathetic property managers.
That’s one of the hardest things for us to do when we train these talented people is to train them on the empathy of what it’s like to call you up and have to tell you, you have to spend money.
But they must look at it through the lens of, “Well, what happens if your paycheck was $500 short this Friday?”
We want them to be super empathetic, super understanding property managers.
And we feel like we’ve summed that up and we treat it like we own it. The last thing is we put our money where our mouth is.
So, this means we’re not going to be perfect, I want you to know that. We’re not perfect people.
We make mistakes all the time.
Now we try to eliminate things, mistakes that we make through systems and processes, but we’re not going to be perfect.
But when we aren’t perfect and it harms us in a certain way, we’re going to put our money where our mouth is.
Some of that’s in our guarantees. We have four guarantees which you can find on our website.
Third Unique Thing of What Makes Evernest Different From Other Property Managers In Denver
Another thing I would say is, you know, if we’ve done something dumb that causes you harm, that costs you money, then we’re going to make that up to you with our money.
I’ll give you a perfect example. Recently, we took on a house that we were going to rent for $2,500. We talked to the owner. We all agreed,
“Hey, this is a $2,500 house.” Well, somewhere in our onboarding we got kind of screwed up with our systems and processes.
We went out of the process when someone called us and said, “Hey, I wanna rent a house in this area.”
Sounds Great! Isn’t It?
We’re like, “Great, we’ve got one,” and on accident, we communicated to them that it was only $1,500.
Well, they were excited about that. Well, we didn’t recognize our error till after we had signed a lease for them for $1,500. There’s $1,000 gap right there.
Well, one of our values is we put our money where our mouth is. That’s what makes us unique.
And, we are currently paying $1,000 a month to the owner on behalf of the tenant so that the tenant can live there.
So, that’s not fun at all but it’s part of our values. It’s called putting our money where our mouth is. So, three things.
We’re developing and training the industry’s most talented team. We treat your house like we own it. And we put our money where our mouth is.
I’m Matthew Whitaker with Evernest, thanks so much for watching.
